Air5 Semi-In-Ear aptX Adaptive Lossless Wireless Earbuds

Air5 Semi-In-Ear aptX Adaptive Lossless Wireless Earbuds

Dual Certified with Snapdragon Sound and Hi-Res
13mm Composite Bio-Diaphragm Speaker
aptX Lossless Audio Decording
BT5.4 for More Stable Connections
30 Hrs of Total Battery Life
All-Round Intelligent Noise Cancellation
Multi-Point Connectivity
EAN：BK 6941213627209

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Color: Black

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$89.99 $109.99

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$89.99 $109.99

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Dual Certified Power: Hi-Res Meets Snapdragon Sound

The SOUNDPEATS Air5 Wireless Earbuds feature Hi-Res Audio and Snapdragon Sound™ certification, ensuring exceptional sound quality. Equipped with the Qualcomm S3 audio platform, they offer powerful audio processing with minimal distortion and a 5dB improvement in signal-to-noise ratio, delivering clearer, more realistic sound and improved communication quality. Experience exceptional performance across music, gaming, and calls with unparalleled clarity and minimal delay.

13mm Driver: Unleashing Clear, Detailed Audio

Equipped with a 13mm dynamic driver, the diaphragm made from a combination of Japanese imported paper pulp, biofiber, and composite PU delivers clean and natural sound with detailed listening and high resolution. Additionally, the earbuds' battery features a ring-shaped nickel plate design to reduce interference with the speaker, cutting down background noise by approximately 28.57%.

aptX Adaptive Lossless – Premium Sound and Instant Response

Immerse yourself in true-to-life audio with aptX Adaptive Lossless decoding. This advanced technology ensures you hear every nuance and detail in your favorite tracks, transmitting high-resolution sound up to 24-bit 96kHz without any loss of quality. Enjoy crystal-clear audio with a bit rate of up to 1.2Mbps, perfect for discerning audiophiles. The Air5 delivers a sound experience that stays true to the artist's vision, while also supporting standard SBC and high-definition AAC codecs for versatile listening options.

Sleek, Secure, and Featherlight – The Ultimate Air Design

With an all-new curved design, the overall shape is more streamlined and elegant, balancing both style and exceptional sound quality. It also provides a better fit to the ear, ensuring secure wear. Each earbud weighs just 3.8g, continuing the "Air" series' signature lightweight design for a nearly weightless and comfortable wearing experience.

SPECIFICATIONS

Core Specs
Bluetooth: V5.4
Profiles: HSP/ HFP/ A2DP/ AVRCP
Chipset: QCC3091
Supported Bluetooth Codec: AAC/SBC/APTX Adpative Lossless
What's in the Box
SOUNDPEATS Air5 aptX Lossless Wireless Earbuds
Type-C Charging Cable
Charging Case
User Manual
Battery
Battery Capacity: 35*2 mAH(Earbuds) 400mAH (Case)
Charging Time: ＜1.5H (Earbuds）＜2H(Case)
Charging Port: Type-C
Total Playtime: 30 hours
Package
Single Earbud Weight: 3.8g
Charging Case with Earbuds: 44.56g
Control Type: Touch
Waterproof Rating: IPX5

FAQ

App
Sound
Charging
Touch Control
Bluetooth
Customer Service

How to register an account?

1. Fill in email address; set and confirm password(use some combinations of letters and numbers, avoid special characters like $#%@& )
2. Click "get verification code"
3. Type in the code you get from your email
4. Finish register

Fail to receive the verification code?

1. Make sure your phone is connected with good network and try to send the code again about 2 minutes later
2. Check your spam folders/junk inbox first
3. Try to register with a different email address, uninstall the App and then reinstall it and restart your device to register again
4. Please manually type your e-mail into the area instead of auto fill for your e-mail address, and also please pay attention to the format of English letters and the space before and after the email address
5. Please try to turn off anti-virus software. If you have data encryption software on your phone, you may have to turn it off momentarily

What can I do if the earbuds won’t connect to the APP?

1.Please first to check if your PeatsAudio earphones app has updated to the newest version.
You can log in the app and find the icon with three bars in the upper left corner, find "about" to check the SOUNDPEATS version is. Please upgrade to make sure you get the newest version
2. Please make sure that the earphones Bluetooth name is the default “SOUNDPEATS Air5”. If you changed the default name, please change to its original format. Then restart your phone. Please note that if you change the default Bluetooth name of the model, it may cause connection issue to this app.
3. Please make sure the location function of your mobile phone turn on, andauthorize our app to obtain all permissions needed from your phone to make the connection easier. Please allow the app to always access the phone information, and do not choose the blank pass of the system.
4. Please make sure both earphones pair with each other, then connect to your phone first. After the earphones connected to your phone, then please open the app to connect earphones
5. If the earphones could not still connect to app, please follow the steps oneby one:
-try to turn off earphones app completely (Turn off the background runningof the app totally);
-unpaired the earphones via your phone, then turn off phone Bluetooth;
-put two earphones into the charging case and do a reset as the manual;
-reconnect the earphones to your phone first after reset (In this step, pleasemake sure PeatsAudio APP is off);
-re-open the app to search earphones to connect to app;

What can I do if the APP could not update?

Please try the following:
1. Please try to reset the earphones as the manual;
2. Take the earphones out of the charging case and leave some time for the two earphones to pair with each other. Then please turn on the bluetooth of your phone to connect with the earphones;
3. Make sure your phone is connected with good network. Turn off the appandreopen it;
4. Try to connect the app with your phone and do the upgrade again;

Precautions during the app upgrade process:
- During the upgrade, the distance between the earphones and the mobilephone must be within 0.5 meters;
- Do not put the earphones into the charging case;
- Do not disconnect, play music, or answer the phone calls;
- Don't close or shrink the upgrade page;

Why does the volume of the earbuds reduce after using a period of time?

1. The issue might be due to something blocking the sound hole. Please try gently cleaning it with a small amount of alcohol to prevent dust or debris from blocking the sound hole.
2. Please change other devices to see if the problem still exists.
3. Please reset the earbuds.

What can I do if one earbud is quieter than the the other?

1. Please change other songs or videos. For some songs and videos, the sound effect is unstable.
2. Please change other devices. You can try this way:
- Unpaired and delete from your original device
- Pair to a new device and play music
- Unpaired and delete from this new device
- Pair back with original device
3. Please clean the sound hole.
4. Try to reset the earphones.
5. Please also adjust the “Audio Equalizer” in your phone:
1) For iPhone: [General] - [Accessibility] - [Hearing]
2) For Android: [Accessibility features] - [Accessibility] - [Audio balance]
6. Do a test of “Adaptive EQ” in the Application.

Why the other side could not hear me when calling?

1. Please choose to pick up phone calls via the earbuds
2. Please do not mute the phone calls.
3. Please clean the microphone holes to prevent dust or debris from causing blockages.
4. Please wear both the earbuds instead of any single one.
5. Please adjust the volume through the earbuds and devices.
6. If you are using the earbuds with an Android phone, please check the settings to see if you have allowed both phone audio and media audio to be transmitted through the earbuds
7. Please change other devices to have a try.

Why doesn't the mic work well when the earbuds are connected to the PC/laptop?

When you connect our earbuds to the PC/laptop, for some devices in old Windows version, it may show two lists:
"SOUNDPEATS Air5 Hands- Free AG Audio"
"SOUNDPEATS Air5 Stereo"
Please kindly choose "SOUNDPEATS Air5 Stereo" to play media audio, and if you use call audio, you can manually change to "SOUNDPEATS Air5 Hands- Free AG Audio" to give a try.
If you want use call audio via the earbuds on your Mac or Windows, please set the as follows:
A) Input device
Disable: Realtek(R) Audio as speaker and "SOUNDPEATS Air5 Stereo"
B) Output device:
Disable: Realtek(R) Audio as microphone or stereo mix
C)Please only set "SOUNDPEATS Air5 Hands- Free AG Audio" as the Input device and Output device. Then you will use earphones to make call audio.

What does the indicator light of the charging case display?

1. Charging Case Battery Indicator:

50%-100% Green
10%-49% Yellow
10% or less Red

2. Charging Case Indicator while Charging:
<20% The Red light flashes slowly
20%-69% The Yellow light flashes slowly
70%-99% The Green light flashes slowly
100% The Green light stays on

How to confirm the charging states?

When you put the earbuds into the charging case one by one, the light on the charging case will flash once.

How to charge the charging case?

1. Connect the charging case to a Type-C charger.(The current doesn't exceed 1A)
2. If the earbuds stay idle for an extended period, charge them at least every three months to prevent the battery from being damaged.

What should I do if the charging case won’t charge?

Please try to use another known working charging cable to charge the charging case for more than 10 hours through your computer. Compared to other electronics, the earbuds are low power products. Hence for charging safety, please do not use fast charger.

Why are the earphones still connecting to my phone after placingthem back and close the case lid?

1. The charging case has no remaining power. Placing the earphones backinto the charging case can’t turn them off if the case battery is dead.
2. Please make sure the earphones are correctly placed in the chargingcase, and make sure the charging contacts are clean. Please try to clean the placesbetween the charging case and the earphones with something like a microfiber cloth.

Does the earphones not use for a long time without chargingcausethe earphones not to turn on or the battery to drain quickly?

In fact, the battery of the earphones needs maintenance.
Actually you need to charge your electronics at least every three months, if not, the earphones can cause deep self-discharge by not charging for a longtime, damaging the battery. In addition, not using the earphones for a long time, andearphones storage location is not dry, moisture will also cause damagetotheearphones. If you haven't used your earphones for several months, the batteryis probably dead.
At this point, we suggest that you first check whether the charging casehaspower (whether the indicator light is on) and whether the charging contact at the bottom of the earphones and charging case is dirty. If there is dirt, pleaseclean the charging contact at the bottom of the charging case with dry clothor dry paper towel. As for earphones not turn on or the battery drain rapidly whenearphones are taken out of the case, we recommend you to repeatedly placethe earphones into the charging case for 2 hours and close the cover. Pleasetry it for 1-2 days.

Why the battery life of the left and right earphone is inconsistent?

Generally speaking, the main earphone consumes more power. The differencemay be within 10%.

Why the battery life of the earphones does not match the product page promotion?

The product promotion page includes the duration of a single chargeof theearphones and the total duration of use with the charging case. The batterylifeof earphones is related to volume and Bluetooth encoding.

Why the earphones do not charge or the volume decreases after being exposed to rain?

The earphones support waterproof. After encountering water, please drytheearphones with a hair dryer and clean the charging port in a timely manner toensure a dry environment before putting them into the charging case.

Why the battery life of the earbuds does not match the product page promotion?

The product promotion page includes the duration of a single charge of the earbuds and the total duration of use with the charging case. The battery life of earbuds is related to volume and Bluetooth encoding.

What can I do if the touch controls do not work always?

1. Please touch the middle of the control zone. And when your hand is wet, the touch control may not work, please keep your hand dry.
2. Clean the touch area of the earbuds.
3. Please try to skip the songs more times, you will find the best frequency to control the earbuds. When you don't find the frequency you may think the earbuds don't work, please give it some patient.
4. Another way for you to have a try: discharge the earbuds, then charge and reset.

First Time of Use:

1. When the earbuds are placed in the charging case, opening the case lid will automatically power them on; closing the lid will automatically power them off.
2. Once the earbuds are powered on, search for and select the Bluetooth device named SOUNDPEATS Air5 on your mobile phone to establish a successful connection.

How to connect the earbuds with two devices at the same time?

Please activate the multi-point connection function in the PeatsAudio app before you are ready to use it.
The pairing steps are as follows;
1. Turn off the Bluetooth on Device A after successfully connecting to the earphones.
2. Repeat the pairing operation to connect the earphones to Device B.
3. Turn on the Bluetooth on Device A after successfully pairing to Device B.
4. Once the earphones are re-connected with Device A, the multi-point connection function can work now.

How to reset SoundPEATS Air5?

Open the charging box and place the earbuds in the charging box.
Reset: Long press the charging case button for 10 seconds until the indicator light flashes white and red twice.
Enter pairing mode manually: Long press the charging case button for 3s and the indicator light flashes white until the earbuds are connected successfully

What can I do if the earbuds stopped connecting to my device?

1. Clear the pairing record between the earbuds and all of the previous devices.
2. Try to clear some Bluetooth listings on your device and restart the device.
3. Put the earbuds into the charging case to reset.
4. Activate Bluetooth on the device, and choose "SOUNDPEATS Air5" on Bluetooth list to pair.

What can I do if the left earbud and the right earbud won’t work together?

1. Please use a bit of light sandpaper or microfiber cloth with a bit of rubbing alcohol to clean the charging connectors to ensure the earbuds charge well.
2. Put them into the charging case to reset.

What can I do if the earbuds connect to my phone, but not my Mac-book/computer?

1.Unpaired the earbuds from the phone, then the earbuds will lose Bluetooth connection to the phone.
2. Put the earbuds into the charging case to reset.
3. Then open the Bluetooth of your Mac-book/computer to connect
4. If those do not help, you may need to update your computer's Bluetooth driver. There is no driver for it. Bluetooth drivers must come from the specific manufacturer for your exact computer model. Download and install the appropriate Bluetooth driver from the computer vendor's website, then restart your system before attempting to pair and connect to your SoundPEATS earbuds

Why is the signal intermittent when I am outdoors?

In the outdoors, the Bluetooth signal will be interfered, such as subways, high-speed rails, trains, dense traffic lights, car engines and so on. And if the phone is in your pocket, and the engine ear is diagonal to the phone, it will affect the Bluetooth signal. As human body is the biggest source of signal blocking. So when the left earbud is the engine earbud, please put your phone in the left pocket, which will be better.

Why the earbuds cannot connect to my TV or watch?

Please clear the pairing record between the earbuds and all of your other devices first, then reset them as the user manual. If it does not help, please contact SoundPEATS for a refund before you are ready to return the item.

What should I do if the problem about the earbuds is not mentioned in this FAQ?

If there is no solution for your problem in this FAQ, please feel free to contact our Customer Service Team and we will provide you a solution as soon as possible.
If we confirmed that the problem couldn't be solved, we will apply the replacement or refund for you. SOUNDPEATS provides an 12-month warranty for every product. Your satisfaction is always greatly important to us.

DOCUMENTS

Documents

User Guide	SoundPEATS Air5 User Manual	2024/9/13	4.39MB
FAQ	SoundPEATS Air5 FAQ	2024/9/18	180.22KB